Refund policy BETA
Beta version, pending lawyer review. This version applies during the beta. It may change after review; material changes are announced in advance as described below. Questions: support@nutrientgraph.com.
How cancellations and refunds work for NutrientGraph paid plans.
1. Cancel any time
You can cancel a paid plan at any time. The plan stays active until the end of the month you paid for and is not renewed; your key then returns to the Free plan.
2. First paid month (beta)
During the beta, if the service does not work for you, write to support@nutrientgraph.com within 14 days of your first payment and we refund that first monthly fee in full.
3. Billing errors and outages
We refund charges made in error, such as a duplicate payment, and overage charged above the plan's hard cap. If the API is unavailable for a significant part of a billing month because of us, we credit or refund the affected share on request.
4. Overage disputes
Report questions about usage or overage within 30 days of the invoice; your usage by endpoint is on the account page and at GET /v1/usage.
5. How refunds are paid
Refunds go back to the original payment method through Stripe, usually within 5 to 10 business days. Statutory rights are not affected.
Version for the NutrientGraph beta. NutrientGraph is a trade name of ZAPPIT AI S.à r.l.